General Terms and Conditions

These Terms and Conditions set out the rules for using the KingsGame online casino and sportsbook. They explain the contractual relationship between us and our users, and the standards we expect while you access games, promotions and account services. By registering or otherwise using our services you accept these terms and any specific rules that apply to a promotion or product.

Account responsibilities

You must provide accurate, complete and up-to-date information when you register. You are responsible for keeping your login details secure and for any activity on your account. Do not share your password or allow others to use your account. If you suspect unauthorised access you must notify us immediately.

Eligibility requirements

Only persons aged 18 or over and not subject to a statutory gambling exclusion may open an account. We may restrict access from certain jurisdictions; it is your responsibility to comply with local laws. We reserve the right to refuse registration or close accounts where eligibility cannot be satisfactorily verified.

Acceptable platform use

Use the platform lawfully and in good faith. Prohibited activity includes fraud, money laundering, collusion, use of bots or automated play, chargebacks, circumventing geographical restrictions (for example via VPN), and opening multiple accounts for the same person. Suspected breaches may result in account suspension, withholding of funds and referral to appropriate authorities.

General bonus and promotion rules

All bonuses, free spins and promotions are subject to specific promotional terms and these general terms. Promotional offers may include wagering requirements, game contribution rules, maximum bet limits, and expiry dates — details are shown on the promotion page. We reserve the right to cancel, alter or refuse any promotion where we reasonably suspect abuse, error or breach of these terms.

Deposits and withdrawals

We accept a range of payment methods and will display available options in your cashier. Minimum and maximum deposit and withdrawal amounts may apply. Withdrawals may be subject to verification checks including identity and address documents and proof of payment method. Where possible, withdrawals will be returned to the original payment method. Processing times and any third-party fees are set by payment providers.

Verification and limits

Before processing withdrawals we may require full KYC documentation. We may also apply deposit, loss or withdrawal limits to comply with safer gambling practices or to manage risk. You may set your own limits via your account controls where available.

Dispute resolution

If you have a complaint contact our support team at [email protected]. We aim to acknowledge complaints promptly and investigate them fairly. If a dispute cannot be resolved directly, you may seek independent advice; nothing in these terms prevents either party from pursuing legal rights in the appropriate forum.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified via the website or your account. Continued use of the service after notification constitutes acceptance of the revised terms. It is your responsibility to review the terms periodically.