Responsible Gambling

At KingsGame we take safer gambling seriously. We are committed to helping players enjoy gaming in a safe, controlled way and to offering clear tools and guidance to prevent harm. Our approach focuses on player protection, practical activity controls and easy access to support if gambling stops being enjoyable.

Player protection principles

We aim to protect customers by promoting responsible play, treating customers fairly and providing clear information about the options available to manage gambling activity. We encourage open communication and will act promptly if there are concerns about a player’s welfare.

Activity-control tools

Players can choose from a range of controls to suit their needs. These include deposit and loss limits, session reminders, time-outs and full self-exclusion. We recommend setting controls proactively and adjusting them if your circumstances change.

Deposit limits

Daily, weekly and monthly deposit limits are available from your account settings. Limits are applied to prevent overspending and can be lowered instantly. Increasing a limit normally involves a waiting period to ensure the change is considered.

Loss limits

Loss limits help cap how much money you can lose over a set period. These work alongside deposit limits and are designed to keep play within affordable bounds. We advise reviewing limits regularly and choosing levels you are comfortable with.

Time limits and account breaks

Session time reminders and account breaks help control how long you play. Time-outs can last from 24 hours up to several weeks and are useful when you need a short pause. Account breaks are available immediately from your account area.

Self-exclusion

If you need to stop gambling for a longer period you can self-exclude. Self-exclusion blocks access to your account for the chosen period and prevents log-ins. We can also provide information about national self-exclusion schemes for UK players if required.

Signs of problematic behaviour

Be aware of warning signs such as chasing losses, spending more time or money than intended, neglecting personal responsibilities, borrowing to gamble or hiding activity. If these apply to you or someone close to you, please consider using the tools above or seeking help.

Tips for maintaining control

Set realistic deposit and loss limits, use session timers, avoid gambling when stressed or under the influence, budget for entertainment and review activity regularly. Share your decision with a friend or family member for extra support.

Professional help and support organisations

If you need specialist support, contact organisations such as BeGambleAware and GamCare. UK players can also consider national self-exclusion services. For immediate advice and signposting, these organisations provide confidential help and practical next steps.