Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect your personal information when you interact with KingsGame. We take your privacy seriously and outline what data we hold, why we need it and how you can manage your information.
Types of data we collect
Personal data
When you create an account or contact us we may collect personal details such as your name, date of birth, address, email address and telephone number. We also collect identity documents where required for verification and AML checks.
Technical data
We collect technical information about your device and connection, including IP address, browser type, operating system, device identifiers and location data where necessary to provide services and for security purposes.
Transactional data
We record account activity and transactional information such as deposits, withdrawals, game activity, payment method details and communication history needed to operate your account and process payments.
How we use your information
We use data to provide and improve our services, process payments, verify identity, prevent fraud and comply with legal obligations. We may also use information to respond to your enquiries, provide customer support and send important account notices. Where you have consented, we may send marketing messages, which you can opt out of at any time.
Data protection and storage
We store your information securely and limit access to authorised personnel and third-party service providers who act on our behalf. We use a combination of technical and organisational measures such as encryption, access controls and monitoring to protect data against unauthorised access and accidental loss. Personal data is retained only for as long as necessary to fulfil the purposes set out in this policy and to meet legal or regulatory requirements.
Cookies and tracking technologies
We use cookies and similar technologies to operate our site, remember your preferences and analyse site usage. Some cookies are essential for account security and payment processing. Others help us improve the site and personalise your experience. You can change your cookie settings through your browser - please note this may affect site functionality.
Your rights
You have rights in relation to your personal data, including the right to access the information we hold about you, request correction of inaccurate data, request deletion in certain circumstances and object to or restrict processing. You may also have the right to data portability and to withdraw consent where processing is based on consent.
Access, correction and deletion
To request access, correction or deletion of your data, contact us at [email protected]. We will respond to verifiable requests and may ask for proof of identity to protect your account. Some requests may be subject to legal or regulatory retention requirements.
Information sharing and third parties
We may share data with payment processors, identity verification and fraud-prevention providers, service partners and law enforcement where required. Third parties that process data on our behalf are required to protect it and use it only for the services they provide to us.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated on our site or by email where appropriate. We recommend checking this page periodically to stay informed about how we handle your information.